Didn't know whether to post this here or on the 'downside of traveling' thread......but, let me tell you about our day:
Since we had already booked flights Warsaw - Toronto on the 22nd, shortly after we arrived in Krakow we went to the train station to book a transfer between cities. Due to a holiday period every train for today was booked solid, but we did manage to snag two First Class seats for the 07:37 a.m.train.
We, being advocates of 'Lombardi Time', were, of course, early; the arrivals/departures board indicated a specific track, and we confirmed this with a railway employee.
We watched the board studiously, and listen to the announcements in English that told of trains being late, and trains that were ending their trips in Krakow.
Watched the board right up to the second that 'our' train disappeared from it, (sans announcement), and we were informed by a passerby that the train had just left, unheralded, from another track.
Rushed down to the ticket window and were lucky enough to encounter the most surly, boorish, 'service' rep I've ever met. We informed her of our plight, and that the departure board had indicated the track incorrectly, only to have her yell "No tracks today". (We wondered what she'd say if she was given a departure gate at an airport, only to find out her flight had quietly snuck off from a completely different gate...."No gates today!") (Perhaps she's a Seinfeld fan?)
We did manage to get a partial refund, (15% penalty...and a nasty e-mail has already been fired off to the railway......being Sunday, and a holiday, the station master apparently wasn't around).
Upstairs to the bus depot....2 tickets...and an eight hour wait.
At the depot we, (again, we apparently never learn), monitored the departure board, and DW 'confirmed' (ha ha) the departure bay with the (cough cough) 'Information Desk'.
As departure time approached without a bus in sight, we, and four young Europeans, (possibly Nordic), began to get antsy and sent out scouts......bus came in, at a completely different bay.....(by this time we're starting to appreciate the old 'Polish firing squad' type jokes).
Then..we're on...(oh, the driver when checking the ticket that his company had issued, appeared to think it was written in hieroglyphics)......only to encounter bumper to bumper traffic all the way from Krakow to Warsaw.
At time of writing we've been up 20 hours...aaarrrgh!
(Almost forgot....the train would have dropped us off steps from our accommodation.....whereas the bus was miles away, in the scuzzy part of town, (late at night), and we were obliged to take a **** cab!)