Went to a PGA Super Store for my first time. Wow on the size, inventory and tech. Every piece of golf gear you can imagine, 10-20 times more extensive than a big Dick's or Golf Galaxy. The biggest golf store I've ever seen by far.
On the other hand, service was lacking despite plenty of people on the floor. Some were tied up with lessons and club fitting, some restocking, and some just walking around doing nothing much. I was trying out putters, along with others, and no one ever came by to see if anyone needed help. I finally asked the cashier to send someone over, she asked in her lapel mic. After 10 minutes I looked over at her and she mouthed 'I asked again.' After another 10 minutes, she asked a third time and one of the floor walkers came over. He didn't tell me anything I didn't already know, didn't ask any questions or ask me to see my putting stroke or setup. He asked me what brands and styles I liked, when I told him he said they were all good putters. Was aware of toe hang, just barely. Asked me my height and said the length I was looking at was probably right. He basically said try as many as you want and pick the one you like best, 'that's what I do.' Good thing for them I'd narrowed it down to a few brands/styles and after trying them and others, I knew which one I wanted. I might have thought I could get a little guidance for a putter that cost more than all three of my woods. I bought despite the poor service because they're the only dealer for miles - I usually don't overlook poor service.
The online reviews said their service was indifferent or worse, but I didn't believe them. Now I do...
